NRHA sets new strategic plan for 2016

The Northern Regional Health Authority (NRHA) has recently released their 2016-2021 strategic plan and a lot of it is carried over from the previous plan. Joy Tetlock, vice president of planning and innovation for the NRHA, said through feedback board members received, as well as data collected, it was clear the health region would continue in the same direction.

The NRHA has four strategic directions, which are from the previous plan, but Tetlock says there are some changes. “What has changed are the actual priorities under each of the strategic directions. They’re much more focused this time, they’re very focused on how we improve access to services, how we can bring services closer to home, and that’s really a big focus for the next five years going forward.”

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The first direction is to improve population health, and the priorities include focusing on prevention and promotion activities, as well as improving health equity throughout the region.

The second direction is to deliver accessible, quality health services. The NRHA says they will do that by improving access to health services, and promoting a culture of patient safety.

The third direction is to be a sustainable and innovative organization, and the priorities for this direction include increasing services close to home as appropriate, and ensureing fiscal responsibility.

The final strategic direction for the five-year plan is to be an employer of choice, and the regional health authority says that can happen by enhancing recruitment and enhancing employee engagement.

With every direction there are also key performance measures, and those are tallied monthly and annually to keep up with the progress the NRHA is making. Those performance measures include measuring community mental health services wait time, premature mortality rates, the number of non-core specialist patient encounters, turnover rate for the company, and patient experience rates.

The process of creating a strategic plan is not simple or fast, says Tetlock. “We’re legislated to do a community health assessment every five years, and that’s a kickoff for our cycle. That assessment consists of over 80 core indicators that we have to report on so they’re on the health stats of the region. They give us our baseline and we use that data and feedback from community, feedback from individuals, stakeholders, as well as feedback from staff.”

After that takes place Tetlock says the board reviews all the information and then works with an outside consultant to look at what the directions need to be.

The document is now available for all NRHA staff, and managers will take the plan into their hands, and develop operational plans for their employees. Tetlock says education on the plan will begin in the fall.

The new plan comes in effect Jan.1, 2016.

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