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Etiquette: Returning phone calls

If someone phones you and leaves a message because you are not available, answering it with a text could be considered rude.
older man with phone up to ear by RapidEye Getty Images
If you miss a phone call from someone, the best way to return it is by calling them back, rather than sending a text message.

Etiquette is defined as the customary code of polite behaviour in society or among members of a particular profession or group. Synonyms can include “good manners” and “social niceties.”

In this series of articles, we have been taking a look at several etiquette rules that were once taught at home, in schools, and in youth groups. Today, we look at returning phone calls.

If someone phones you and leaves a message because you are not available to take the call, what do you do? If you ignore it, that is obviously rude. But did you know that answering it with a text is also rude?

Whether or not you like to talk on the phone, remember that if someone has taken the time and effort to phone you, it is only polite to call them back with an actual phone call. Not only is it the polite thing to do, but it is also easier to hear context and to share complicated or sensitive information.

Please give this little article your consideration. Thank you.